We Reserve the right to update and revise these policies as we see fit. We suggest that you review these policies from time to time and decide for yourself if you agree with and are willing to abide by them. If for some reason it's not a good fit, you may cancel your account. We will try to send users update notices to policies as often as we can. --- Also read General Company Disclaimer CLICK HERE >>>

 

Notice: Host Hop can be and will be referred to as herein "HOP"

 

The Terms and Conditions section of our site explains our policies and procedures. These items have been carefully outlined to make clear what our services are, how we operate, and what is allowed or not allowed on our network.

 

For a detail information of about Terms of Service CLICK HERE >>>

The Acceptable Use Policy is the most important part of our terms and conditions. In this section you will find, in detail what constitutes acceptable usage and behavior (and what does not) on our network.

 

For a detail information of about Acceptable Use Policy CLICK HERE >>>

 

 

This section deals with regulations regarding intellectual property.

 

For a detail information of about DMCA Policy CLICK HERE >>>

 

IPs are in short supply. For this reason, we closely monitor the usage of IP addresses aim to ensure the proper and fair assignment of this resource. This section explains IP assignment and usage details.

 

For a detail information of about IP Usage Policy CLICK HERE >>>

 

For a detail information of about Privacy Policy CLICK HERE >>>

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Terms of Service:

 

This Service Agreement ("Agreement") between Host Hop ("Provider") and the "Customer" governs provision of the Provider's' Internet services and products ("Service"). This Agreement is effective as of the moment the Customer (a) indicates assent through the Provider's Website in accordance with the Provider's rules and guidelines, or (b) establishes an account with the Provider or uses the Service, or any element thereof. The Provider reserves the right to revise this Agreement from time to time by posting a new version hereof on the Provider's website. If the Customer signed up for the Service under a previous version of a service agreement, such revised terms will become effective fifteen (15) days after the revised service agreement has been posted. The Customer's continued use of the Service after the effective date of the new service agreement constitutes acceptance of the terms and conditions set forth therein.

 

1.1: Acceptable Use Policy -

The Acceptable Use Policy ("AUP") sets forth the principles, guidelines, and requirements governing the use of the Provider's Services by the Customer. The purpose of the Provider's AUP is to comply with, and cause Customers to comply with, all federal, state, and, local laws and to protect the network security, network availability, physical security, Customer privacy, and other factors affecting the services provided by the Provider. The Provider shall impose rules and regulations regarding the use of its Services that it reasonably believes are necessary to achieve the purposes set forth herein. The rules and regulations established by the Provider under the AUP are subject to change from time to time upon reasonable notice to Customers. Such rules and regulations are located on the Internet at http://Host Hop.com/TOS_AUP.html. The AUP is not an all inclusive exhaustive list and the Provider reserves the right to modify the AUP at any time as needed, effective upon either the posting of the modified AUP to http://Host Hop.com/TOS_AUP.htm or notification to the Customer via email. Acceptance and execution of the Agreement binds all parties to the Provider's stated AUP. The AUP is made an express part of this Agreement. In the event of a conflict between the AUP and this Agreement, the AUP shall govern. For purposes of this agreement, the defined term "Agreement" shall mean this Agreement, the AUP and all other rules, regulations and policies adopted by the Provider and disclosed to the Customer.

 

1.2: The Service - The Service includes the features set forth in the Service Agreement. The Customer agrees to the following terms and conditions regarding the term and termination of such Agreement and regarding billing cycles for each of the services.

The Service Agreement under which the Provider provides Services to the Customer is strictly between the Provider and the Customer; no third party beneficiary to the Service Agreement is intended nor permitted hereunder. The Service Agreement shall confer no rights in any third party except as may be otherwise expressly agreed to in writing by the Provider.

In the event that the Customer is dissatisfied with the Service, including without limitation any new feature or restriction established by the Provider through a new service agreement, the AUP, or otherwise, the Customer's sole remedy will be to terminate the Service Agreement.

 

1.3: Network Guarantee - The Provider endeavors to have Service(s) available for access by any party in the world 99.5% of the time. Network downtime (unavailability) is defined as 100% packet loss from the Provider to its backbone providers. Downtime is measured past 10 minutes. The Provider's administrators will determine the end of the downtime by a trace route to the customer's machine from outside the Provider's network.

 

1.4: Fees and Credits -

 

1.4.1: Fees -The Customer agrees that he/she/it shall be responsible for payment of fees for Services provided by the Provider hereunder in accordance with Provider's schedule of fees that are effective on the effective date of this Agreement or as they may be amended by the Provider from time to time. All fees for services are NON-REFUNABLE.

 

1.4.2: Payments - The Customer agrees that he/she/it shall make payment for Services provided by the Provider in US Dollars (USD) by check, money order, credit card (VISA, MasterCard, American Express, or Discover), bank wire transfer, or PayPal. All payments are due no later than five (5) days from the date shown of the Provider's invoice to the Customer. If the Customer provides the Provider with his/her/its credit card or debit card information for purposes of making payment for the Services, he/she/it hereby authorizes the Provider to automatically charge his/her/its credit or debit card for charges that apply to his/her/its account in accordance with the Provider's then applicable fee schedule. Recurring charges will be posted to the Customer's credit card until such time that the Customer cancels his/her/its account in accordance with this Agreement. Charges subsequent to the initial order will accumulate in the Customer's account until such charges exceed $5. The Provider will then automatically charge the Customer's credit card for payment of said balance. The Customer is responsible for updating or notifying the Provider of any changes to his/her/its credit card (including, but not limited to card number, expiration date, billing address, or card status).

 

1.4.3: Billing/Price Changes -The Provider's policies and prices are subject to change without notice. Any price changes become effective in the next billing Term.

 

1.4.4: Billing Cycles. The Customer may elect to change his/her/its billing Term at any time; however, the new billing Term will only take effect at the time of the next Service Agreement renewal. All additional features added to an account are charged monthly unless ordered with initial Service(s). Additional items are non-refundable.

 

1.4.5: Metered Resources. If the Customer exceeds its Service's transfer allotment, bandwidth commitment, or pre-paid Service allotment during any month, (i) Provider may charge the Customer for such overage immediately or on the next invoice, as Provider deems appropriate; and (ii) the Provider may require monthly or other periodic payment for such increased usage level in advance of provision of the Service from that point forward. The provisions of the preceding sentence apply regardless of the cause of such overage, even if hacker activity or other third party activity caused the overage. The Customer is responsible for monitoring transfer, bandwidth utilization, and other metered services.

 

1.5: Terms of Service Details -

 

1.5.1: Term Renewals. The term of this Agreement shall be for the terms set forth within the Service Agreement. This Agreement shall automatically renew at the end of such term for subsequent terms equal to the initial term's duration unless earlier terminated in accordance with this Agreement. The Service Agreement's monthly anniversary is the 1st of the month.

 

1.5.2: Minimum Age Requirement. The Provider's customers must be at least 18 years of age. Any individual under the age of 18 years must have the master account created with their parent or guardian's name. Any acceptance of the TOS or any other agreement for Provider services will be deemed null and void to the extent that the Provider will not be liable in any way if the Provider finds that the Customer was not of legal age at the time of service inception.

 

1.5.3: Cancellations. The Provider will automatically renew the Service Agreement until such time as it is cancelled by the Customer in writing. You may cancel your Service Agreement before the services are delivered by providing Host Hop with faxed written notice of the cancellation. Should you choose to cancel service prior to its delivery, you will be required to pay a fee equal to one month's monthly recurring charges plus any non-recurring charge(s) for the services you cancel.

If you wish to terminate your service after its delivery, you must provide Host Hop with a 30-day written notice specifying the service(s) you want to terminate. Your written request must include: Today's date, The service being cancelled, The reason for the cancellation, Your signature. Your termination request may be faxed to us at 1-561-594-1688. Your request must be received in writing. We cannot accept email or verbal requests for termination. Upon termination, either by your request or due to default, you will be responsible for payment of a termination charge equal to all unpaid amounts due plus 100% of all remaining monthly recurring charges due for completion of the agreement unless otherwise specified in your agreement.

 

1.5.4: Statements. The Provider shall issue statements via email to the designated master account. The Provider does not mail paper invoices or statements.

 

1.5.5: Billing for Network Resources -The Customer is responsible for paying for any network resources that are used to connect the Customer's server to the Internet. The Customer may request that the Customer's server be disconnected from the Internet, but the Customer will still be responsible for paying for any network resources used up to the point of suspension or cancellation.

 

1.5.6: Bankruptcy or Insolvency Termination. The Provider may immediately terminate provision of the Provider's services to the Customer without prior notice or penalty if a Customer becomes insolvent or any bankruptcy petition is filed by the Customer.

 

1.5.7: Returned (NSF) Checks -The Provider charges a fee for returned (NSF) checks in an amount not less than $25.00 USD per returned item and otherwise in accordance with Florida law. Customers that issue an NSF check will be required to submit future payments with a certified check or money order. A returned check will constitute a material breach of this agreement, and the account will revert to late status.

 

1.5.8: Bank Wire Payments -The Provider will assess a $20 fee for accepting payment via bank wire. In addition, an international wire transfer may be assessed a $20.00 USD processing fee by an intermediary bank in New York. In addition, the Customer's issuing bank may also charge a fee for sending the wire. These fees must be added to the amount the Customer is sending to the Provider or the amount credited to the Customer's account will be less than the intended payment.

 

1.5.9: Reactivation. Customers that wish to reactivate a suspended account due to a billing related issue will be assessed a $25.00 USD fee per server reactivation.

 

1.5.10: Late Invoices -The Provider reserves the right to charge a $10 USD late fee to any invoice that has not been paid by its due date. In addition, any account not paid when due will, at the Provider' discretion, bear interest at the rate of 1.75% per month from the date due until paid.

 

1.5.11: Suspended Accounts -The Provider reserves the right to suspend any account that is more than ten (10) days past due. All past due and unpaid balances are subject to collection. In the event of collection, the Customer will be liable for costs of collection including reasonable attorney fees, court costs, and collection agency fees. None of the remedies listed in this section is exclusive of other remedies.

 

1.5.12: Refund Policy - You have 15 Days to get a refund for unused portion of services. Service will be prorated for days used. No setup fees are refunded.

 

1.5.13: Credit Card Disputes/ Chargebacks. The Provider has a zero tolerance policy for chargebacks. Any Customer who disputes a credit card payment is subject to a fine, suspension, and account termination at the Provider's discretion. A charge of $35.00 USD per chargeback will be assessed to all accounts that receive a chargeback.

 

1.5.14: Credits. Customer accounts will be credited $1.00 USD per hour that Service(s) are unreachable - Credits will usually be applied within thirty (30) days of the Customer's credit request. Credit to the Customer's account shall be his/her/its sole and exclusive remedy in the event of an outage.

 

1.5.15: Restrictions -The Provider shall not be obligated to issue credits to any Customer in the event that the Customer experiences any outage that is the result of (1) scheduled maintenance as posted from time to time at www.Host Hop.com; (2) the Customer's behavior or the performance or failure of the Customer's equipment, facilities, or applications; (3) circumstances beyond the Provider's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, worms or viruses, embargo, fire, hurricane, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability or interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration / transfer, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Customer's website; or (4) the Customer's breach of this Agreement or the Provider's AUP.

 

1.6: Customers' Responsibilities -

 

1.6.1: General Responsibilities -Customers are required to use the Provider network responsibly. This includes respecting the other Customers of the Provider. The Provider reserves the right to suspend and/or cancel service with the Customer if the Customer uses the Provider network in such a way that the Provider, in its sole discretion, believes may adversely affect other Provider Customers, violate the law, or is otherwise believed by the Provider to be improper. As a general practice, the Provider does not monitor its Customers' communications or activities to determine whether they are in compliance with the TOS; however, the Provider reserves the right to monitor the Customer to determine whether the Customer's facilities are operating satisfactorily. In the event that the Provider becomes aware of any conduct, act or occurrence that it, in its reasonable discretion, determines to be a violation of this Agreement, the AUP or applicable law, the Customer agrees that the Provider is expressly authorized to take any action that the Provider deems reasonable and necessary to stop or correct such violation, including, but not limited to, denying Customer's access to the Services and equipment or to the Internet. In addition, the Customer agrees that he/she/it shall be responsible for monitoring the conduct of his/her/its customers and shall be responsible for any conduct of his/her/its customers that the Provider reasonably determines to be a violation of this Agreement, the AUP, or applicable law. The Customer acknowledges and agrees that the Provider may take action against any Customer for any damages that it may suffer as a result of the actions of the Customer's customer that arise from or are related to the Services. The Customer agrees that he/she/it shall cooperate with the Provider in taking and/or implementing any corrective or preventive action that the Provider deems necessary. Failure to cooperate with such corrective or preventive measures shall be deemed a material breach of this Agreement and the Provider reserves the right to take all remedial action that it determines to be reasonable and necessary under the circumstances.

 

1.6.2: Customer Security Responsibilities -The Customer is solely responsible for any breaches of security affecting servers under Customer control. If a Customer's server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such event, the Customer is responsible for the cost to rectify any damage done to the Customer's server and any other requirement affected by the security breach. The Customer is responsible for maintaining security, patches, disaster recovery systems, and backups. The Provider is not responsible for providing physical access to or copies of the software, data, or content stored on the system under any circumstances, and is not required to provide network access after any termination or suspension of the Customer's account or in the event of hardware failure, abuse by hackers or other third parties, improper administration by the Customer, or other interruption of network access not resulting from the Provider's fault. The Provider will not be liable for loss of data or for breaches in system integrity, even if the Customer's Package includes firewalls, backups, denial of service protections, or other mechanisms to protect data and system integrity. In the event that the Provider suspects that security of any of its equipment has been breached, it may disable such equipment and the Service.

 

1.6.3: Backup of Data - Except where the Provider has expressly agreed in writing to the contrary, Customers are solely and entirely responsible, and the Provider is in NO way responsible for the management and backup of any Customer data, and all updates, upgrades, and patches to any software that Customers use in connection with Provider services.

 

1.6.4: Ownership of Ips, Software, Hardware and Data Third Party Licenses -

The Provider makes a reasonable effort to provide Customers with technologies, developments, and innovations (collectively "Technologies"), part of which may be licensed, or co-branded from or by third party entities. However, the Provider makes NO warranty of any kind, either express or implied, regarding the quality, accuracy, reliability, validity, or continued existence of any or all aspects of such Technologies. Moreover, the Provider specifically disclaims all warranties of merchantability and fitness for a particular purpose for such Technologies. Furthermore, no Customer will hold the Provider liable in any way for the revocation of any license, which has been licensed to the Provider. The use of the Technologies obtained from or through the Provider, or any other referred third party, whether directly or indirectly, is at the sole risk of Customers. All software, hardware, and Internet protocol ("IP") addresses provided by the Provider are licensed to the Customer and remain the Provider's sole and exclusive property.

1.6.5: Maintenance Windows, Service Interruptions -

The Provider may discontinue, upgrade, replace, modify, or change in any way, without limitation, any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide Customers with the Provider's services. Certain changes to the Provider's services may affect the operation of Customers' personalized applications and content. Each Customer is solely responsible for, and the Provider is not liable for, any and all such personalized applications and content, except as expressly agreed to by the Provider.

 

1.7: Warranties, Disclaimers, and Privacy - The Provider is concerned with the privacy of on-line communications and websites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, the Provider urges its Customers to assume that all of their on-line communications are insecure. The Provider is not responsible for the security of information transmitted over the Provider's facilities.

 

1.8: Indemnification - The Customer agrees to protect, defend, hold harmless, and indemnify the Provider, any third party entity related to the Provider (including, without limitation, third party vendors), and the Provider's executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and co-subsidiaries with the same parent provider as the Provider, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting from the Customer's use of the Provider's services.

1.9: Disclaimer - The Provider service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. The Provider expressly disclaims any representation or warranty that the Provider service will be error-free, secure, or uninterrupted. No oral advice or written information given by the Provider, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. The Provider and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

 

1.10: LIMITATION OF LIABILITY -

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL THE PROVIDER (INCLUDING, WITHOUT LIMITATION, THE PROVIDER'S EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, CO-SUBSIDIARIES WITH THE SAME PARENT COMPANY AS THE PROVIDER, AFFILIATES, THIRD-PARTY PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE PROVIDER'S SERVICES, BE LIABLE FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS, REVENUES DECREASE, EXPENSES INCREASE, COSTS OF SUBSTITUTE PRODUCTS AND/OR PROVIDER SERVICES, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY PROVIDER SERVICES EVEN IF PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE PROVIDER'S TOTAL CUMULATIVE LIABILITY, IF ANY, TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES, RELATED TO THE TOS OR THE PROVIDER'S SERVICES, INCLUDING, WITHOUT LIMITATION, THOSE FROM ANY NEGLIGENCE, ANY ACT OR OMISSION BY THE PROVIDER OR THE PROVIDER'S REPRESENTATIVES, OR UNDER ANY OTHER THEORY OF LAW OR EQUITY, WILL BE LIMITED TO, AND WILL NOT EXCEED, THE ACTUAL DOLLAR AMOUNT PAID BY THE CUSTOMER FOR THE SERVICES WHICH GAVE RISE TO SUCH DAMAGES, LOSSES AND CAUSES OF ACTIONS DURING THE MONTH PERIOD PRIOR TO THE DATE THE DAMAGE OR LOSS OCCURRED OR THE CAUSE OF ACTION AROSE.

 

1.11 Systems and Networks Information - The Provider makes NO warranty of any kind, either express or implied; regarding the Services except as may be expressly set forth herein, or the quality, accuracy, or validity of the data and/or information available. Use of information obtained from or through the Provider is at the sole risk of the Customer. The data or information available through the interconnecting networks may not be accurate, and the Provider has no ability or authority over the data or information. The Provider makes NO warranty of any kind, either express or implied, regarding the quality, accuracy, or validity of the data or information residing on or passing through the inter connecting networks. Use of data or information obtained from or through the Provider's services is at the sole risk of each Customer.

 

1.12: Provider's Intellectual Property - Customers will not, without the Provider's express written consent, copy, reproduce, republish, or otherwise use any material, in whole or in part, that is located on the Provider's website, and Customers will not use any of the Provider's trademarks, service marks, copyrighted materials, or other intellectual property without the Provider's express written consent. Customers will not, in any way, misrepresent their relationship with the Provider, attempt to pass themselves off as the Provider, or claim that customers are the Provider.

 

1.13: Assignment -Customers may not assign or delegate their rights or obligations under this Agreement, in whole or in part, without the prior written consent of the Provider.

 

1.12: Governing Law and Severability This Agreement is governed by and construed in accordance with the laws of the State of Florida, USA without reference to its conflicts of laws principles. Any dispute where the amount in controversy is less than $5,000.00 shall be heard exclusively in the County Courts in and for Palm Beach County County, Florida. All other disputes in law or in equity shall be resolved exclusively by arbitration in accordance with the commercial rules of the American Arbitration Association as they exist as of the date that any such proceeding is brought. All such proceedings shall be heard before a single arbitrator, regardless of the amount in controversy. The exclusive venue for any such arbitration proceeding shall be Palm Beach County County, Florida. The Customer hereby expressly consents to personal jurisdiction and venue in the State of Florida. If any provision or portion of this Agreement, the AUP, or any other agreement between the Customer and the Provider is found to be unenforceable for any reason, the remainder of such Agreement will continue in full force and effect.

 

1.13: Force Majeure -The Provider will not be liable for delays in its performance of the Services caused by circumstances beyond the Provider's reasonable control, including acts of God, wars, insurrection, civil commotions, riots, national disasters, hurricanes, earthquakes, strikes, fires, floods, water damage, explosions, shortages of labor or materials, labor disputes, transportation problems, accidents, embargoes, or governmental restrictions (collectively "Force Majeure"). The Provider will make reasonable efforts to reduce to a minimum and mitigate the effect of any Force Majeure. Notwithstanding anything contained elsewhere herein, lack of finances will not be considered an event of Force Majeure nor will any event of Force Majeure suspend any obligation of Customers for the payment of money due. Waiver and Amendment: Any waiver, modification, or amendment of any provision of this Agreement, initiated by the Customer, will be effective only if accepted in writing and signed by an authorized representative of the Provider.

 

1.14: Independent Contractors -Nothing in this Agreement is intended, nor shall it be construed, as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between the Provider and its Customers. Each of the Provider and its Customers will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.

 

1.15: Complete Agreement and Exclusivity - This Agreement constitutes the complete understanding and agreement between the Provider and Customers. Except as may be expressly agreed to in writing by the parties, this Agreement and the AUP supersedes any other written (including digitized/computerized) agreement, oral agreement, and/or agreement by conduct.

 

1.16: Waiver - The waiver of a breach by a party on one or more occasions shall not preclude a party's enforcement of a subsequent breach of any obligation set forth in this Agreement.

 

1.17: Bandwidth Billing and Overages -

Bandiwidth is billed on 95% tile standard or GB's of Transfer Monthly. Overages are billed and are due on receipt if more than 7 days late the account is suspended until payment is received. For 95% Overage bandwidth is billed @ $22.50 per mbit over and for GB Overages it is billed @ $0.10 per GB over. Itemized bill and bandwidth reports are available and will be supplied with invoice.

 

1.18: Customer Data & Backup & Data Liability Poliey -

It is entirely the customer's job to back up all data. We only take responsibility for data on servers we fully manage. So regardless of our backup or procedures you are 100% responsible for maintain off-site backup. No Questions Asked!

 

1.19: Self-Managed Hosting - By default all our hosting accounts are self-managed unless otherwise expressley stated as fully managed. We do offer"BASIC SUPPORT" which means we NEVER log into your account VPS or Otherwise and fix or change software or settings unless we decide it is reasonable (At Our Discretion), but is expressily denied. We will however provide you links to resources and professional direction whenever prossible to help aid you within problem, but we do not support third party software even if we provided you the license. We will support activating the license, but you are to go directly to the vendor for help. Daily tickets of trouble will not be toeralted and could result in us suspending or terminating your account without refund. We are a host for professionals not fly by night clients seeking fully managed services. See below Self-Managed Defined.

A self-managed account is one where the customer does their own administration (including updates, installations, configurations, etc) or "management." For self-managed clients, we only provide and maintain the hardware and provide access to your server/VPS via a web-based control panel or other means. This means it is the customer's responsibility to ensure the server software/operating system is maintained. A typical self-managed client will have some server administration experience, and will require very little assistance in managing their own server. For this reason, we cannot be held responsible for mistakes made by self-managed clients. We will make sure you can always access your server/VPS, and will never hesitate to fix any problem in our systems or network, however, if a customer is unable to manage his account properly, we will bill for support time (with your approval, of course) while fixing the problem. For simple account lockout problems on our servers, you can usually reset your own password and there will never be a charge for that. For restoring access to incorrectly-administered servers, the rate is $40 per hour, with a 15 Minute minimum. Depending on the customer's account status, we may choose to issue this billing in advance. We implement this policy on a client by client and situation by situation basis and most times are very accommodating without charge, but we do reserve the right to enforce this policy.

 

 

Acceptable Use Policy:

 

2.1: Spamming - Host Hop has a ZERO tolerance for SPAM. NO EXCEPTIONS! One SPAM email is one too many!

 

2.2: Block/Blacklist of IPs - IP blocking is to be performed on an as-needed basis only (such as in the event of an attack, etc), but will always be carried out when deemed necessary. Should you have an IP or range of IPs which end up on a block list inadvertently, you may create a support ticket with the IP(s) in question and they will be removed from the list.

 

2.3: Mass & Mailing List - In an effort to prevent SPAM before it even starts, we have decided to refuse service to clients with large mailing lists. Clients will need to disclose any mailing lists upon registration to verify they are within the maximum size limits.

 

2.4: Fraud & Illegal Activies - If we detect any sort of fraudulent activity sourced from any address bound to any interface on any server or VPS you're leasing from us, we will immediately suspend the account upon discovery. You will be given an opportunity to correct the issue, but we will NOT issue multiple warnings. It is the responsibility of the user to secure his/her own hosting account.

 

2.5: Dameons & Other Services & Use -

 

2.5.1: IRC (Internet Relay Chat) - Use of Internet relay chat (“IRC”). The Company allows stand alone IRC servers which are not connected to global IRC networks such as Undernet, EFnet, DALnet, and other IRC networks. IRC servers that establish and maintain connections to global IRC networks, such as Undernet, EFnet, DALnet, and others, will be considered to be in violation of the Acceptable Use Policy.

 

If IRC servers attract DoS or DDoS attacks that disrupt or deny service to other Customers, the Company will null-route, ACL or otherwise suspend service to maintain quality of service for other Customers on our network.

 

The Company reserves the right to modify or amend the IRC policy at any time

 

2.5.2: Bit Torrent, Seeding, P2P & Other File Distribution Methods -

 

Bittorrent was previously not expressly prohibited, providing you were not obtaining or distributing any materials that infringe upon the DMCA agreement. However, you are now PROHIBITED to use Bittorrent unless you have submitted a support ticket describing the contents of the torrent and provided us with a link to the site where the material has been listed (by the copyright/license holder) as legal for unlimited distribution, and said ticket is approved. Due to the nature of the Bittorrent protocol, there is still a possibility for the high number of connections made by a torrent client, even when downloading "legal" torrents, to interfere with other customers. Should we notice network problems related to any P2P file-sharing application, we reserve the right to shape or even outright deny traffic until the normal operation of other customers has been restored.

2.6: Third Software & Licensing -

 

2.7: Intellectual property infringement - This is a serious matter and not dealt with lightly! We will obtain, store, and suspend your account without notice. You are responsible for all content on your account. There are no exceptions made for companies with so-called "rogue" employees. Your account is your responsibility.

 

2.8: Virus/Virii/Worms or Other Malicious Code Distribution: This is NOT tolerated. PERIOD. We do monitor for viral activities on the network. If your account is suspected of storing or distributing, and further investigation turns up evidence of such, it will be turned off and NEVER allowed back on our network. It is your responsibility to keep your server virus clean, as we keep the network clean.

 

2.9: Adult Content - We do allow it as long as it abides by U.S. Law and does not violate any other AUP policies.

 

2.10: RESERVED

 

2.20: Our Rights and Actions - We monitor the network closely. We also use means to capture and extract data from the network. If we suspect or have good reason to believe you (your account) is breaking the rules we can and will capture and inspect traffic coming from your account. If we find you are in violation of the AUP or any jurisdictional laws, your captures will be documented and saved for a minimum period of 1 year and your services will be terminated IMMEDIATELY without notice or warning. You will be sent a email with reasons and repercussions of the violation some offenses are criminal and we will provide law enforcement the required information if necessary. We will never capture and review traffic unless it looks suspicious or we have report of such activities. Then we will only sample the traffic for a period of time to determine weather there are rules or laws being broke.

 

2.99: Violation of AUP Policies - A warning notification via email (trouble ticket), or telephone will be issued giving the Customer 48 hours to resolve the violation UNLESS the violation is serious and/or is disrupting the service of other customers, in which case we will SUSPEND, TURN-OFF or SHUTDOWN your service all together without warning. You are notified immediately thereafter. AUP violations, such as, but not limited to: password harvesting, network interference, denial or disruption of service, IRC misuse, or other malicious activity, will reduce the resolution time frame. The Company may also choose to remove the violating content, remove the website/service from the server, or temporarily block Internet access to/from the server.

 

2.99.1: Reporting Violations
In general, HOP requests that anyone with information about a violation of this AUP, or of HOP Terms of Service, report it by sending an email to abuse@Host Hop.com.

 

2.99.2: Digital millennium copyright act infringements (“DMCA”) violations should be sent in writing to our abuse@hosthop.com email. Please include the infringing material hosted on our server and your copyrighted material listed on uspto.gov. All DMCA notices that do not follow these notification instructions set herein and from U.S. Law will be ignored.

 

3.00.1: Fair Use & Bandwidth Utilization Policy This policy is put into place in order to govern the fair use of network resources to ALL clients and users and is strictly enforced! At HOP we believe in providing the user premium bandwidth with HIGH burstable limits, however the use of this bandwidth is expected to be used with respect and reserve. You are allowed to burst up to 300mbits when possible (meaning when the service you are connecting to provides enough bandwidth to maintain it). However, this burst limit (150 mbits+) can NOT! be MAINTAINED! for more than 60 seconds and any utilization of 100 mbits or more for more than 3 minutes more than 3 times a day will be investigated and could result in you being canceled or terminated. The reason simply is this: In our experience, bandwidth utilization of this volume is typical of malicious users and illegal file sharing more often than of average users. We will investigate such utilizations, and should we find your traffic is not in violation of our AUP and/or TOS, we will allow the maximum utilizations to maintained. It is your own responsibility, however, to ensure you do not over-utilize your bandwidth. We will still alert you when you near your monthly utilization limit. We always have enough bandwidth available to allow you to exceed your monthly transfer. Large bursts that happen very frequently (which are not in violation of the TOS or AUP) could result in huge bandwidth bills that would require us to change your account type to "pre-paid" status. This is very unlikely to happen as we are very generous with bandwidth. Should your account type require changing, we will provide you with a reasonably-priced bandwidth package option that allows larger amounts of sustained transfer.

 

3.00.2: Public/Commercial VPN Hosted Services - Due to various issues that arise from using our services to provide public or commerical VPN services, we reserve the right to restrict hosting such services on our network, and will not do so without direct consent from us in writing. If you are found to be running such services on our network without consent, whether it is a dedicated or virtual private server account, we can and will suspend/terminate your account without notice. These types of services create a very unique set of problems, including but not limited to: floods, DoS/DDoS attacks, network/port scanning, ARP poisoning attempts, etc, while allowing these malicious users behind our firewall. If we provide you written consent, we still reserve the right to suspend or terminate all services to you in an effort to maintain security of our network and to maintain the highest quality network for our users. In other words, this type of service is not expressly allowed, and we can and will terminate your services or deny you service completely. This is our right and we enforce it as we see fit. We also reserve the right to restrict your account to the exact amount of bandwidth you are allotted in mbits (Example: 320 GB is equal to approximately 1 megabit per second. So, if you have 1000 GB of transfer we may restrict your account to 3.125 megabits per second of throughput, assuming you frequently abuse the service with large bursts or long durations of traffic that will exceed your bandwidth amounts). We will not, under any circumstances, allow VPN providers that provide temporary (1, 2 or 3 day, trial, or non-authenticated access) accounts. These providers introduce a grave security risk which we are not willing to take.

DMCA Policy:

 

It is our policy to respond to notices of alleged intellectual property infringement according to the procedures protecting carriers in the Digital Millennium Copyright Act (the text of which can be found at the U.S. Copyright Office Web Site, http://lcWeb.loc.gov/copyright/) and other applicable intellectual property laws, which may include removing or disabling access to material claimed to be the subject of infringing activity. This document outlines our procedures for handling all Intellectual Property infringement claims, including regarding Trademarks, Copyrights, Patents, Privacy Rights and other matters.

If you are complaining about content put up by a HOP customer please keep in mind that HOP IS NOT RESPONSIBLE FOR CUSTOMER CONTENT. We do not put up content, we do not manage it, and we do not have physical access to it. You should take your case directly to the offending party, not to HOP. If you cannot reach agreement with the offending party, we strongly encourage you to seek court order.

 

3.1: Registering a complaint

Please follow the instructions below to notify HOP of an infringement. We will make a good-faith attempt to contact the owner or administrator of each affected server via the Email address that we have on file for them and via the Email address provided in the complaint so that they may make a counter notification pursuant to sections 512(g)(2) and (3) of the Digital Millennium Copyright Act. It is our policy to document all notices of alleged infringement.

 

3.2: Dispute resolution

HOP cannot judge Infringement Notifications nor Counter Notifications. In the event of both a validly submitted Infringement Notification and a validly submitted Counter Notification, we will notify both parties of the circumstances via the Email addresses provided and wait for judicial orders.

 

3.3: Infringement Notification

To file a notice of infringement with us, you must provide a written communication via regular mail (not by email, except by prior agreement) that sets forth the items specified below. Please note that you may be liable for damages (including costs and attorneys' fees) if you materially misrepresent that a product or activity is infringes your rights. Accordingly, if you are not sure whether certain material of yours is protected by the law, we suggest that you first contact an attorney.

To expedite our ability to process your request, please use the following format (including section numbers):

1. Identify in sufficient detail the material that you believe has been infringed, including any URL’s, file names or other identification.

   For example, "Copyrighted work at issue is the text that appears on www.customerof Host Hop.com."

   If some but not all material on any given web page allegedly infringes your rights, please specifically identify that material.

2. Explain why you believe the material in item #1 above infringes upon your rights.
3. Provide information reasonably sufficient to permit HOP to contact you (email address is preferred).
4. Provide information sufficient to permit HOP to notify the owner/administrator of the server that allegedly contains infringing material (email address is preferred).
5. Include the following statement: "I have a good faith belief that use of the materials described above is not authorized by the owner, its agent, or the law." Please, we must get this exact language.
6. Include the following statement: "I swear, under penalty of perjury, that the information in this notification is accurate and that I am the intellectual property owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."

 

 

IP Usage Policy:

 

4.1: IP Address Assignment -

HOP will assign at least two IP addresses for each server. It is our intention to provide IPs to those in need while doing so in a fair, and orderly manner. We know that many of our customers require IP addresses for their hosting environments and will make every effort to provide IPs within reason.

IP addresses are really only necessary to allow your customers to use a private SSL certificate or to set up Virtual Name Servers. And, if you're providing Virtual Name Servers, the IPs will allow customers to host websites while maintaining their functionality. Additionally, when a server is correctly configured, you're able to host many websites from just one IP address without compromising performance or sacrificing features.

For all these reasons, we closely monitor the usage of IP addresses and wish to ensure the fair assignment of them. To assist us in this goal, we may occasionally ask you to provide us with documentation showing how your assigned IP addresses are being used. Such measures are necessary not only to keep our networks operating at maximum efficiency in an organized manner, but also because we are required to provide our upstream provider with justification from time to time as well. If you're not able or willing to share this information, HOP reserves the right to revoke the IP addresses you've been assigned.

Requests for Additional IP Addresses

Should you need additional IP addresses, we will be happy to accommodate you, but we ask that you provide us with documentation to justify your request. (Additional IP addresses will not be assigned unless you can show that you've reached at least 80% utilization.) Proper justification is needed to help our network to remain as orderly as possible so that we can provide our customers with the excellent service and efficiency they are accustomed to.

When submitting your request for additional IP addresses, please include the following information in your documentation:

• Domain names for all web hosts.
• All workstation, server, and router IP addresses.
• Dial-up usage.

Please note that failure to provide this information will cause your IP request to be delayed until proper documentation is received.

HOP provides IP addresses for only $8 U.S. Dollars for each block of 8 IPs.

Under no circumstances will we assign more than 64 IP addresses per system.

 

4.2: Unauthorized Use of IP Addresses

HOP strictly prohibits our customers from adding IP addresses they have not been specifically assigned to their servers. Doing so will compromise the system for our other customers and may result in downtime, for which we are held responsible. As a result, HOP finds it necessary to take strict measures to prevent unassigned IP addresses from being added to servers. If we discover unassigned IP addresses on your server, we will:

• Disable your server until we're able to contact your System Administrator.
• Assign a $100 USD labor fee to your account.

All offenses will be documented. Should a second offense occur, HOP will immediately cancel your dedicated server without refund

 

 

Privacy Policy:

 

5.1: Sharing of Your Information - We will never share or sell your information. We will, however, email you regarding offers and specials, or contact you via email or phone regarding your service with us. If you choose not to receive such information (with the exception of account info, which you must have a means to receive) from us then you must provide this "opt-out" to us in writing. Payment and billing information is not an optional communication; It is required to have a valid email address on file to maintain services with us.

 

5.2: Legal Use of Your Information - Due to laws and other forms of law enforcement if we are provided with a warrant to obtain information about you or your service, it will be provided to the legal agency upon request.

 

General Company Disclaimer:

 

Host Hop (herein "HOP") has no obligation to monitor its services but may do so and may disclose information regarding use of the services for any reason, including: to satisfy laws, regulations, or governmental, legal, or law-enforcement requests; to operate such service properly, or to protect itself and its customers. HOP may grant law enforcement agencies access to its equipment to monitor use of its services.

HOP SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. HOP DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. HOP MAKES NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE PROVIDED BY HOP OR ANY OF ITS REPRESENTATIVES WILL CREATE A WARRANTY.

HOP WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR MULTIPLE DAMAGES, EVEN IF HOP WAS ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. HOP MAXIMUM LIABILITY ARISING OUT OF OR RELATED TO PROVISION OF ITS SERVICES WILL NOT EXCEED THE TOTAL AMOUNT OF FEES BILLED TO THE CUSTOMER DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

HOP WILL HAVE NO LIABILITY WHATSOEVER FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS RESULTING FROM: (i) OTHER HOP CUSTOMERS OR THIRD PARTIES ACCESSING CUSTOMERS' DATA OR ASSIGNED COMPUTERS; (ii) SECURITY BREACHES; (iii) EAVESDROPPING; (iv) DENIAL OF SERVICE ATTACKS; (v) INTERCEPTION OF TRAFFIC SENT OR RECEIVED USING HOP SERVICE; (vi) CUSTOMER’S RELIANCE ON OR USE OF THE SERVICE; (vii) MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION, OR OTHER FAILURES OF PERFORMANCE OF THE SERVICE; (viii) THE ACCURACY, COMPLETENESS, AND USEFULNESS OF THE SERVICE; OR (ix) LOSS OF DATA OR LOSS OF ACCESS TO DATA.

HOP limitations and exclusions of liability apply equally to HOP officers, employees, agents, contractors, representatives, suppliers, subsidiaries, parents, and affiliated companies.